The GIS Service Center offers the following support services to the Columbia community:
1. Distribution of GIS software and data currently licensed.
2. Limited technical support services for GIS.
Technical support is provided via an email support list, expert referrals, and follow up with ESRI on selected issues. All licensees get access to a systems administrator, an applications specialist, and a GIS specialist.
3. Maintenance of a University-wide GIS email list.
A University-wide email list is available to licensees and other parties interested in GIS. One list is a forum for licensees and related parties to discuss GIS topics regarding the site license, e.g., availability of new releases. All license administrators are automatically subscribed to this list;other parties may request a subscription. Any subscriber may opt out of the subscription via email.
4. Hosting of GIS and related computing services.
The Service Center operates a server farm as part of its operations. This farm provides support for GIS and related computing services, typically for Internet access to project or department resources via a GIS. Servers residing within the server farm are managed by CIESIN, and GIS software running on these servers are supported by CIESIN.
5. GIS Web-related services.
Design, coding, maintenance of site, registration of domain names, and other such services related to GIS are made available to the licensees and other interested parties. The fee depends on the level of services required. For example, the fee for designing, implementing, and hosting a Web site would be more than the fee for solely designing a site. Thus, costs are determined after an analysis of the functional and design requirements.